Privacy Policy jqk22 – How We Protect the Personal Data of Malaysian Members

Jqk22 takes member privacy seriously. As an online casino platform serving Malaysian players, we recognise the significant trust members place in us when they share their personal information during registration and while using our services. This Privacy Policy is written in plain, straightforward language — not in complex legal jargon — so every Malaysian member can clearly understand what happens to their data.

This policy applies to all information you provide to jqk22 through our website at jqk22.biz, the jqk22 mobile app, email and WhatsApp communications with our support team, and any other channels operated by jqk22. It covers all registered members regardless of VIP tier or membership duration.

This Privacy Policy should be read together with jqk22's Terms & Conditions, which form the complete agreement between you and the platform. In the event of any conflict between the two documents concerning data privacy, this Privacy Policy shall take precedence.

Jqk22 collects various types of information depending on how you interact with our platform. Below are the main categories of data we collect and why they are necessary:

We do not request or store credit or debit card numbers directly. All financial transactions are processed through licensed, recognised third-party payment providers in Malaysia, such as Touch 'n Go eWallet, GrabPay and the FPX network. jqk22 only receives transaction confirmations — not your card details or full bank account information.

Jqk22 uses collected personal data solely for legitimate purposes necessary to provide a safe, fair, and high-quality online casino service to our Malaysian members. Below are the specific purposes for which data is used:

• Account Management: Creating and maintaining your account, processing registration, verifying your identity and age, and enabling secure login to the jqk22 platform.
• Transaction Processing: Processing deposits and withdrawals in MYR via the local payment methods you use, including verification of registered eWallet and FPX accounts.
• Customer Support: Providing assistance, answering enquiries and resolving member complaints via live chat, email and WhatsApp.
• VIP Rewards Programme: Tracking accumulated VIP points, calculating weekly cashback based on gameplay activity and managing your VIP tier progression.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling activity and reaching out to members who may need assistance or information about responsible gambling tools.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, multi-account usage, bonus abuse and any security threats to the platform or other members.
• Service Communications: Sending important account-related notifications such as transaction confirmations, security alerts and relevant policy updates.
• Platform Improvements: Analysing aggregated, anonymised usage data to understand how members use the platform and make relevant improvements to the user experience.
• Legal Compliance: Meeting applicable legal obligations, including reporting requirements to relevant authorities where required by law.

Jqk22 does not sell, rent or share member personal data with third parties for marketing or other commercial purposes. However, in the course of operating our platform, there are situations where data must be shared with specific parties within strict limits:

• Payment Providers: Required transaction information is shared with recognised payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and the FPX network solely for the purpose of processing your deposits and withdrawals in Malaysian Ringgit (MYR).
• Technical Service Providers: Third parties we engage to provide technical infrastructure — such as cloud computing services, cybersecurity and fraud detection systems — may have limited access to data required for their specific functions. All such providers are bound by strict confidentiality agreements.
• Game Providers: Limited technical information (such as game session IDs) may be shared with our game providers for technical and game verification purposes. Our game providers do not receive members' personally identifiable information.
• Authority: jqk22 may disclose personal data to relevant Malaysian authorities if required by a valid court order, legal process or reporting obligations prescribed under applicable Malaysian law.
• Business Transfers: In situations where jqk22 is involved in a merger, acquisition or transfer of business assets, member data may be transferred to the new entity, provided that entity agrees to comply with this Privacy Policy or an equivalent standard.

In all data sharing cases outlined above, jqk22 ensures that only the minimum necessary data is shared, and all recipient parties are bound by appropriate confidentiality and data protection obligations. jqk22 does not permit any third party to use member data for their own marketing purposes.

Protecting members' personal data from unauthorised access, leaks and misuse is a technical and organisational responsibility that jqk22 takes very seriously. We consistently invest in up-to-date cybersecurity infrastructure to ensure your data remains well protected.

• 256-bit SSL Encryption: All communications between your browser or app and jqk22 servers are encrypted with 256-bit SSL. This means that even if someone were to intercept your data traffic, the information would be unreadable without the correct encryption key.
• Two-Factor Authentication (2FA): Two-factor authentication is available for all jqk22 accounts. We encourage all members to enable 2FA in their account settings as an additional layer of security against unauthorised logins.
• 24/7 Security Monitoring: jqk22's security monitoring system operates around the clock to detect suspicious activity, unauthorised login attempts, and patterns that may indicate security threats.
• Restricted Data Access: Within jqk22, access to personal data is restricted to staff with a legitimate operational need. All access is logged and reviewed on a regular basis.
• Regular Security Testing: jqk22 conducts regular security testing and vulnerability audits to identify and address any system weaknesses before they can be exploited.
• Secure Password Storage: Member passwords are never stored in plain text. We use strong hashing with a unique salt for each account, meaning that even in the event of a database compromise, actual passwords cannot be recovered.

Jqk22 does not retain member personal data for longer than is necessary for the purpose it was collected, or as required by applicable legal or regulatory obligations. Our retention policy is as follows:

• Active Account Data: For as long as your account remains active with jqk22, we retain all data necessary to manage your services, including transaction history, gaming records and profile information.
• Data Following Account Closure: Following account closure at a member's request, we may retain certain data for up to 5 years for legal compliance purposes, fraud prevention, and the resolution of any outstanding disputes.
• Financial Transaction Records: Financial transaction records including deposits and withdrawals in MYR are retained in accordance with applicable legal and accounting requirements, typically for 7 years.
• Communication Logs: Customer support communication records are retained for 2 years from the date of communication for quality control and dispute resolution purposes.
• Technical Data: Technical logs such as IP addresses and session data are typically retained for 90 days for security and investigation purposes, unless specific circumstances require a longer retention period.

When data is no longer required and there is no legal obligation to retain it, jqk22 will delete or anonymise it securely so that it can no longer be linked to you.

Jqk22 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain the security of your login session and understand how members use the platform for continuous improvement purposes.

Essential and security cookies are required for the platform to function safely and cannot be disabled without affecting its core functionality. For cookies that can be turned off, you can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect your experience on jqk22.

Jqk22 does not use third-party cookies for advertising purposes that track you across other websites. All cookies we use are strictly for the operation and improvement of jqk22's services.

As a jqk22 member who has entrusted us with your personal data, you have the following rights regarding that data. jqk22 is committed to respecting and facilitating the exercise of these rights:

Jqk22 services are strictly for adults aged 18 and above. jqk22 does not knowingly collect, store or process personal data of individuals under the age of 18 under any circumstances.

The jqk22 registration process requires age verification via an active Malaysian phone number and, in certain cases, a valid identification document. We actively enforce these measures to prevent registration by underage individuals.

Jqk22 takes every privacy-related enquiry, request and complaint seriously. If you have any questions about how we handle your personal data, wish to exercise any of your privacy rights, or would like to raise a complaint about our privacy practices, please reach out to us through the following channels:

• Email: support@jqk22.biz — for privacy inquiries that require detailed discussion or the submission of supporting documents. We aim to respond within 24 business hours.
• Live Chat: Available 24/7 on the jqk22 platform — for general privacy enquiries that need a prompt response. Our support team is fluent in Malay and ready to help.
• WhatsApp: Accessible via the link available within the jqk22 platform — for account-related questions requiring brief identity verification before any sensitive information is discussed.

When contacting us regarding data privacy, please clearly state the nature of your request and include your full name and the phone number registered to your jqk22 account to help us verify your identity and process your request accurately and efficiently.