Terms & Conditions jqk22 – The Complete Platform Usage Guide for Malaysian Players

In these Terms & Conditions, the following terms carry the meanings stated unless the context requires otherwise:

• "jqk22" or "Platform" — refers to the website, mobile application and all services operated under the jqk22 brand at the domain jqk22.biz.
• "Member" or "You" — refers to any individual who has registered an account with jqk22 and is using the platform's services.
• "Account" — refers to the personal account registered by a member to access jqk22's services.
• "Account Balance" — refers to the amount of funds available in your jqk22 account for use in betting or withdrawal.
• "Bonus" — refers to any free credits, cashback, rewards or incentives offered by jqk22 to its members.
• "Rollover" or "Wagering Requirement" — refers to the number of times a bonus amount must be wagered before it can be converted into withdrawable funds.
• "RM" — refers to the Malaysian Ringgit (MYR), the official currency of Malaysia used for all transactions on jqk22.
• "Responsible Gaming" — refers to the suite of tools, policies, and resources provided by jqk22 to help members manage their betting activity in a healthy and responsible way.

By registering an account on jqk22, you confirm that you have read and fully agree to these Terms & Conditions. This agreement is legally binding from the date your account is registered. These Terms & Conditions should be read together with jqk22's Privacy Policy and our Responsible Gaming Guide, all of which form part of the overall agreement between you and the platform.

Jqk22 reserves the right to amend, update or replace any part of these Terms & Conditions at any time. When changes are made, jqk22 will notify members via email or in-platform notification. Continued use of the jqk22 platform after the effective date of any such changes constitutes acceptance of the updated terms.

Jqk22 membership is open only to individuals who meet all of the following requirements at the time of registration and throughout the duration of their membership:

• Must be at least 18 years of age at the time of registration — jqk22 operates a strict zero-tolerance policy on underage membership.
• Is a resident of Malaysia or a Malaysian citizen accessing the platform from within Malaysia.
• Has full legal capacity to enter into a binding agreement under Malaysian law.
• Has never had an account closed or blocked by jqk22 previously due to a breach of terms, fraud, or platform abuse.
• Registering and using the platform solely for personal entertainment purposes, and not for any commercial, fraudulent, or unlawful activity.

Jqk22 reserves the right to request proof of identity and age from any member at any time. Failure to provide the required documentation within the specified timeframe may result in a temporary suspension or closure of the account until verification is completed.

Each member is permitted only one (1) active account on jqk22. Opening multiple accounts — whether under the same or different names, the same or different phone numbers, or by any other method to circumvent the single-account policy — is a serious violation that may result in the closure of all related accounts and the forfeiture of all balances without compensation.

When registering an account, members are responsible for ensuring that all information provided is accurate, complete and up to date, including full name, a valid Malaysian phone number and the bank account or eWallet details to be used for withdrawals. Inaccurate or false information may result in withdrawal delays or rejections.

• The name on your jqk22 account must match the name on the bank account or eWallet used for withdrawals.
• The registered phone number must be an active Malaysian number capable of receiving SMS OTPs.
• Members are solely responsible for maintaining the confidentiality of their password and login credentials.
• Any activity on your account is considered to have been carried out by you, unless you report unauthorised access to us immediately.

To update account information such as a phone number or withdrawal details, members must contact the jqk22 support team and may be required to complete an identity verification process for security purposes.

All financial transactions on jqk22 are processed in Malaysian Ringgit (RM) via approved payment methods. jqk22 does not accept any foreign currency and does not impose currency conversion charges, as all transactions are 100% in RM.

Accepted Payment Methods

Transaction Limits

• All withdrawals will be processed to the bank account or eWallet registered under the same member's name. Withdrawals to third-party accounts are strictly not permitted.
• jqk22 reserves the right to request identity verification documents (such as a copy of your MyKad) before processing large withdrawals or in situations where verification is required for security purposes.
• Deposits made using a particular payment method must be withdrawn using the same method where available, or another method that has been verified by the jqk22 team.
• jqk22 is not liable for any delays caused by third-party systems such as banks or eWallet providers.

Jqk22 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, weekly cashback, birthday bonuses, and VIP programme rewards. All bonuses are subject to specific terms stated at the time of the offer, as well as the general terms set out in this section.

• Each bonus offer carries its own rollover requirement that must be met before any withdrawal from the bonus balance is permitted. Rollover requirements will be clearly stated at the time the offer is displayed.
• Bonuses may only be claimed by one account per individual, IP address, device, phone number, or payment method. Claiming bonuses across multiple linked accounts is considered bonus fraud.
• jqk22 reserves the right to void bonuses and all associated winnings if there is evidence of bonus abuse, including hedge betting designed to fulfil rollover requirements at minimal risk.
• VIP Cashback is calculated based on net losses from the previous week (Monday–Sunday) and is credited automatically every Monday. Cashback carries no additional rollover requirements unless otherwise stated.
• Accumulated VIP points have no cash value and cannot be transferred between accounts. VIP points may be converted to bonus credits in accordance with the conversion schedule set by jqk22.
• jqk22 reserves the right to amend, withdraw, or discontinue any bonus offer or promotional programme at any time, with reasonable notice given to affected members.

All games available on jqk22 — including slots, live baccarat, blackjack, roulette, sic bo, dragon tiger, fishing games, Texas Hold'em poker, and e-sports betting on the EPL and Malaysia Super League — are operated using a Random Number Generator (RNG) system that has been independently audited and certified by a recognised third-party certification body.

• The outcome of all digital games is determined by chance and cannot be influenced or manipulated by any party, including jqk22 itself.
• The RTP (Return to Player) value for each game is displayed in the game information and is accurate in accordance with the specifications provided by the respective game supplier.
• In live table games, real physical cards are used and dealt by a live host in front of high-resolution cameras to ensure full transparency.
• Any dispute regarding a game result must be reported to the jqk22 support team within 24 hours of the incident. jqk22 will investigate the report using tamper-proof system records.
• jqk22 reserves the right to void bets or games in the event of a technical error, connectivity issue, or unforeseen circumstance that compromises the integrity of the game. In such cases, the bet amount will be returned to the member's account balance.

For e-sports betting including the EPL and Malaysia Super League, jqk22 uses real-time data and odds from accredited sports information providers. Bets accepted prior to match kick-off are final, except in cases of disruption or match cancellation as outlined under the applicable policy.

Jqk22 holds all members to a high standard of conduct to ensure a safe, fair, and enjoyable environment for everyone on the platform. The following actions are strictly prohibited and may result in immediate account closure and forfeiture of balance:

• Registering or using multiple accounts for any purpose, including circumventing betting limits or claiming bonuses repeatedly.
• Using automated software, bots, scripts, or any other technological means to play, bet, or interact with the platform in an unauthorised manner.
• Engaging in systematic hedge betting — that is, placing bets on opposing outcomes within the same game to fulfil bonus rollover requirements at minimal risk.
• Communicating in a manner that is disruptive, threatening, racist, or disrespectful toward other players or jqk22 staff on any platform communication channel.
• Using the platform to process transactions related to illegal activities, financial fraud, or money laundering.
• Exploiting technical errors, bugs, or system vulnerabilities to gain an unfair advantage. Any winnings obtained through a technical error may be voided.
• Sharing or transferring balances between different member accounts without jqk22's authorisation.

A jqk22 account may be closed or suspended in the following circumstances:

• At the member's request: Members may request account closure at any time by contacting the jqk22 support team. Any valid cash balance will be returned once withdrawal conditions have been met.
• Voluntary break: Members may request a temporary account suspension for a chosen period as part of our responsible gaming tools. The account can be reactivated once the cooling-off period has ended.
• Terms violation: jqk22 reserves the right to close or suspend any account that violates any part of these Terms & Conditions. In cases of serious breach, bonus balances and associated winnings may be forfeited.
• Verification incomplete: Accounts that fail to complete the identity verification process within the stipulated timeframe may be temporarily suspended until verification is finalised.
• Inactive: Accounts that have been inactive for 12 consecutive months may be subject to an administrative fee or closure. Members will be notified in advance via email or SMS before any action is taken.

To close your account for responsible gaming reasons, contact the jqk22 support team via live chat or email. We will process your request within 24 hours and ensure the account closure procedure is carried out carefully and with full respect for your wellbeing.

Jqk22 provides its platform and services on an "as is" basis and makes no guarantee or representation that the platform will be free from interruptions, technical errors, or delays at all times. jqk22 will make every effort to ensure 24/7 platform availability but cannot guarantee 100% uptime.

• jqk22 is not liable for any loss or damage arising from technical disruptions beyond our control, including internet connectivity issues, third-party service outages or natural disasters.
• jqk22 is not responsible for betting decisions made by members. All bets are placed entirely at the member's own discretion and risk.
• jqk22 makes no guarantees regarding the outcome or winnings of any game. All games involve an element of risk and the possibility of financial loss.
• In the event of a technical error that affects game outcomes or account balances, jqk22 reserves the right to correct the error, which may require adjustments to the relevant account balance.

By using the jqk22 platform, you acknowledge and agree that betting is an adult entertainment activity that carries real financial risk. jqk22 does not guarantee any financial returns from betting activity on our platform.

Protecting members' personal information is a top priority at jqk22. All data collected during registration and platform use is safeguarded in accordance with strict data protection principles, which are outlined in detail in our Privacy Policy.

• All personal data and financial transactions are protected by 256-bit SSL encryption — the same industry standard used by Malaysia's leading banking institutions.
• jqk22 will not sell, rent or share members' personal data with third parties for marketing or any other commercial purposes without the member's explicit consent.
• Member data may be shared with the relevant authorities if required by law or a valid court order.
• Members have the right to request access to their personal data held by jqk22, as well as to request correction of any inaccurate data.

Jqk22 is fully committed to responsible gaming and the well-being of our members. We provide a range of tools and resources to help members manage their betting activity within healthy and sustainable limits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings. Limits take effect immediately and cannot be increased right away — a waiting period is in place to ensure decisions are made with a clear head.
• Loss Limit: Set a maximum loss limit for a defined period. Once this limit is reached, you will be unable to make new deposits until the limit period naturally expires.
• Account Break: Request a temporary account suspension for 24 hours, 7 days, 30 days, or longer, depending on your needs.
• Self-Exclusion: An option to fully self-exclude from the jqk22 platform for an extended period, for members who need a more serious break.
• Support Resources: Links to relevant gambling support organisations are available on our Responsible Gaming page.

Jqk22 trains our customer support team to recognise the signs of problem gambling and to approach members who may need help in a sensitive, non-judgmental, and genuinely supportive manner. The long-term wellbeing of our members matters more to us than any short-term gain.

Jqk22 reserves the right to amend, update or replace any part of these Terms & Conditions at any time without prior notice, except for amendments that materially affect the rights and obligations of members — in which case notification via email or in-platform notification will be provided at least 7 days before the effective date.

The "Last Updated" date shown at the top of this document reflects the date of the most recent revision. The latest version of the Terms & Conditions is the binding agreement between jqk22 and all members. Previous versions cease to be in effect from the date of the latest update.

For any enquiries regarding these Terms & Conditions, or to seek clarification on any section that is unclear, please contact the jqk22 support team at support@jqk22.biz or via the live chat feature within the platform. We will endeavour to respond to your enquiry within 24 business hours.